Communicating Tough News Successfully & Ethically

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On-Demand Video
---------- CLE 0 sub/1 eth PRICE Regular: $79.00
New Attorney: $40.00
Subscribers Pay: $0.00


“I need to talk to you!” How does it feel to deliver or receive these words? Effectively tackling tough topics with clients, colleagues and others is a skill worth mastering. In just one hour, Dena Lefkowitz explains the importance of direct, clear and emotionally neutral communication as you learn how to handle difficult conversations in a manner that produces productive results, fosters positive client relationships and maintains the integrity of the legal profession.


  • What constitutes a tough subject?
  • Why you feel distress when you hear the words, “We need to talk.”
  • The importance of managing your emotions.
  • How to transform a difficult topic into a candid conversation that yields an actionable outcome.


Dena Lefkowitz Esq., PCC Achievement by Design
Faculty may vary by location.
PBI reserves the right to substitute speakers at all programs.