“I need to talk to you!” How does it feel to deliver or receive these words? Effectively tackling tough topics with clients, colleagues and others is a skill worth mastering. In just one hour, Dena Lefkowitz explains the importance of direct, clear and emotionally neutral communication as you learn how to handle difficult conversations in a manner that produces productive results, fosters positive client relationships and maintains the integrity of the legal profession.
- What constitutes a tough subject?
- Why you feel distress when you hear the words, “We need to talk.”
- The importance of managing your emotions.
- How to transform a difficult topic into a candid conversation that yields an actionable outcome.