Call-In CLE FAQs
Important Note: Virtually all correspondence about Call-In and Tele-Web CLE is provided via email. Please make sure that email from the domain pbi.org is not going into your spam filter or junk mail folder by making it a safe domain. Most email will come to you from webmaster@pbi.org. If you need help making pbi.org a safe domain, please email us at callincle@pbi.org.
General information about
Call-In CLE programs
What is Call-In CLE?
A CLE program held over the telephone. (Please see below for information about Tele-Web CLE.)
What do I need to participate?
A telephone.
How do telephone seminars work?
Simply dial a toll-free number, provide the required information and then sit back and listen.
Can I obtain CLE Credits?
Yes, you can obtain up to 4 CLE credits per year for distance education.
Distance education includes telephone and Internet seminars. Please note that
distance education credits do not carry over from year to year.
How do I sign up?
The best way to sign up is on PBI's Website at callincle.pbi.org. You may also sign up by
calling PBI's Customer service at 800-932-4637 or faxing or mailing in an
enrollment form.
Will written materials be provided and how do I get them?
Written materials will be provided for Call-In CLE. They will be made
available via the Internet. If you sign up online the materials will be made
available from within your account on PBI’s Website. If you do not sign up
online, but have an email address, PBI will email you the materials prior to
the seminar.
I do not have an email address and am unable to access the Internet. How do I obtain the written materials?
If you are unable to access the Internet let us know when you sign up and we
will mail the materials to you. If you need the materials sent to you through
regular mail, you need to sign up at least one week prior to the program to be
certain to receive the materials before the seminar commences. You may sign up
later, and we will still mail you the materials but we cannot guarantee you
will have them prior to the seminar.
Are Call-In CLE seminars live or pre-recorded?
At this time all Call-In and Tele-Web CLE seminars are live. In the future we may offer replays of some Call-In CLE programs.
How long before the seminar must I register?
If you register online you can register up to 15 minutes before the
seminar. If you register through phone, fax or mail you must register at
least one business day prior to the program.
Why do I have to register a full day before the seminar if I don’t sign up online?
In order to attend a Call-In CLE program you will require a PIN code.
Signing up online generates an immediate PIN code. If you sign up via other
means PBI requires the time necessary to generate the code and also to send you
the materials via email. Please view the additional benefits of signing up
online below.
How do I prove I was on the phone?
Our telephone service providers can tell when you dial in and when you hang up. In addition, within 1 week of the program, you will be required to complete a form attesting to your attendance at the program. You will not receive credit until the form is completed.
How do I complete the attestation and evaluation form?
The attestation and evaluation form will be available from within your account at www.legalspan.com/pbi, within 24 hours of completion of the program. You will receive an email once the form is available. If you do not receive the email please check your account to check if the form is there. You must have listened to the entire program for the form to be available. If you listened to the entire program and the form is not available please email us at callincle@pbi.org.
The form must be completed within 1 week of the program. If you are unable to complete the form online, please email us at callincle@pbi.org and we will send you a form via email.
What is the cancellation policy?
The cancellation policy for Call-In and Tele-Web CLE is the same as for other live PBI programs. You must cancel at least 2 business days prior to the program and there is a $25 administrative fee.
Can more than one person listen in on a call?
The CLE rules require that only one person may receive credit per line
connected to a Call-In seminar. Your colleagues are welcome to listen in to the
call, but only the individual who signed up for the program can receive credit.
If others in your firm wish to receive credit they will need to sign up
individually and call in on a separate phone.
Can I use a coupon for telephone seminars?
Sorry, coupons and discounts do not apply to telephone seminars.
Can I ask questions of the faculty?
Yes, you will have an opportunity to ask questions at the end of each
seminar. You press a key on your phone to be entered into the queue to ask
questions.
What if time runs out before I have an opportunity to ask my question?
You may email your question to callincle@pbi.org
and we will forward it to the faculty member.
Further information about signing up –
The benefits of signing up online
Why should I sign up online?
Signing up online offers numerous benefits. These include:
- You will be easily able to access the call-in information (phone number, participant passcode and PIN code) and will receive emails reminding you about the call.
- You will be easily able to access the written materials and will receive an email when the materials are available online.
- After the program is completed it will be archived. You will receive free access to that archive for 90 days. (This service will be available for all Call-In CLE programs as of January, 2007.)
- You can sign up as late as 5 minutes before the program.
I am uncomfortable providing my credit card information online.
Please be assured that PBI’s Website takes advantage of encryption to secure
your credit card information. In addition, the Website does not retain
any credit card information after you complete the transaction. You are
required to enter your credit card information each time you sign up for a
program.
How do I know my credit card information is encrypted?
Once you are at the screen where you need to enter the credit card
information, please look to the bottom right of your browser screen. You will
notice a closed padlock. The closed padlock is the symbol for encryption.
If you hover your mouse over the padlock you will see the following,
“Authenticated by VeriSign, Inc.” VeriSign is the company that provides
the credit card processing for PBI’s Website, and it also provides the
encryption and security for your credit card information. Please view
VeriSign’s Website for more information at http://www.verisign.com/.
I am uncertain how to sign up online.
Call PBI’s Customer Service at 800-932-4637. We will be happy to walk you
through the process of creating an account and signing up for a program.
The program archive
How long is the archive available?
The archive will be available for 90 days after the program.
Is there an additional cost for the archive?
No, it is a value-added service that PBI is pleased to provide at no
additional charge.
I was unable to participate in a Call-In CLE course at the last minute. Will I still have access to the archive program and the course materials?
Yes, but you will not earn CLE credit for listening to the program. This policy
is similar to our policy for live programs where we provide the course
materials to “no shows” but it has the advantage that you can actually listen
to the program.
How do I know when the program has been archived?
You will receive an email from PBI once the archive is available.
Will all programs be archived?
Yes, all programs will be archived.
Why can’t I access the archive if I don’t sign up online?
The archive is only available through an account on PBI’s Website. It is not
possible for us to provide it through other means.
Help during a Call-In CLE program
I cannot connect to the call or was disconnected and cannot reconnect.
- Please contact our service provider at 877-880-1335.
- If you need help with your written materials please email us at callincle@pbi.org.
I cannot find my PIN Code or the number to call.
If you signed up online this information will be available to you through
your account on PBI’s Website. Please go to https://www.legalspan.com/pbi/ to log
in to your account. If you are unable to log in or did not sign up online,
please call PBI’s Customer Service at 800-932-4637.
I have more questions.
Contact PBI's Customer Service at 800-932-4637 or email callincle@pbi.org.
Tele-Web CLE
How is Tele-Web CLE similar to Call-In CLE?
Tele-Web CLE meets the same requirements for CLE as does Call-In CLE. Materials are provided in the same fashion, and an attestation form is required upon completion of the program.
How is Tele-Web CLE different from Call-In CLE?
Tele-Web CLE uses both the telephone and the Internet. Attendees listen to faculty over the telephone and also follow along over the Internet. In addition, instead of asking questions over the phone, in some Tele-Web CLE, attendees may ask questions through their computers.
What is required to participate in a Tele-Web CLE?
A telephone, a computer and a high speed Internet connection.
How do I sign up for a Tele-Web CLE?
You can sign up online at www.pbi.org. If
you need help signing up please contact PBI's Customer Service at 800-932-4637.
Can I sign up offline?
No, you must be able to sign up online in order to take a Tele-Web CLE. If you need help signing up, please contact PBI’s Customer Service at 800-932-4637.
Do I need to download any software to participate in a Tele-Web CLE?
No, the software is all web-based. However, if you have not previously done so, an installation of Java might be necessary. The website will take you through the process of installing anything necessary. If you require assistance at any point, please contact our service provider at 877-880-1335.
Does Tele-Web CLE work on both Macintosh and Windows based PCs?
Yes.
Will Tele-Web CLE courses be archived?
Yes.
Help during a Tele-Web CLE course
I cannot connect to the call or was disconnected and cannot reconnect.
For help connecting to a call during a seminar please call our service provider at 877-880-1335.
I cannot find my PIN Code or the number to call.
This information is available to you through your account on PBI’s Website. Please go to https://www.legalspan.com/pbi/
to log in to your account. If you are unable to log in please contact our
service provider at 877-880-1335.
I cannot find the Website address for the Web portion of the program.
This information is available from within your account at https://www.legalspan.com/pbi/
I am having difficulty using the Web platform.
Please call our service provider at 877-880-1335 or click on the help link
on our Website.
I have more questions.
Contact PBI's Customer Service at 800-932-4637 or email callincle@pbi.org.
Course ideas
I have an idea for a Call-In or Tele-Web CLE program.
PBI is always pleased to hear about ideas for new seminars. If you have an
idea for a seminar please send us an email with information about your idea.
The address is callincle@pbi.org.
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