Frequently Asked Questions

Frequently Asked Questions 2017-05-19T22:51:19+00:00

If your question isn’t answered below, please contact our Customer Service Department at 1-800-932-4637 or info@pbi.org. Representatives are available Monday through Friday from 8:30 am to 5:00 pm. You can leave a voice mail or send an email at any time.

Tech Support

For help with live webcasts, on-demand video, podcasts, webinars, or call-in CLE, contact our technology partner, Peach New Media, at 1-866-702-3278 or support@peachnewmedia.com. 

How can I register for PBI courses? 2017-05-19T22:51:32+00:00

There are five easy ways to register for a PBI course.

  1. Online via our Course Catalog. Credit card orders only (MasterCard, VISA, or American Express). Please note online registration is the ONLY way to register for live webcasts, live webinars, and CLE On-Demand.
  2. Print out, fill in, and fax an order form to 717-796-2348. Credit card orders only (MasterCard, Discover, VISA, or American Express).
  3. Call Customer Service at 717-796-0804, 800-247-4PBI (4724), or 800-932-4637. Credit card orders only (MasterCard, Discover, VISA, or American Express).
  4. Print out, fill in, and mail your order form to PBI, 5080 Ritter Road, Mechanicsburg, PA 17055-6903. Check or credit card orders (MasterCard, Discover, VISA, or American Express).
  5. Register at the door. Please call ahead to confirm date, time, location & space availability.

Sorry, checks not accepted for live webcasts, live webinars, or CLE On-Demand.

Click here for our course policies & procedures.

How can I find out if a course is cancelled? 2017-05-19T22:51:32+00:00

PBI makes every effort to go ahead with courses, but last minute changes are possible.

To check if a course has been cancelled, check our Cancelled Courses page.

Or you can call 800-932-4637, ext. 2205 for up-to-the-minute information on program cancellations.

About courses NOT in our conference centers

When we decide to cancel a course in our own conference center in Philadelphia, Pittsburgh, or Mechanicsburg, the cancellation will be reflected immediately in our catalog. When a third-party site decides to close its facility due to inclement weather, the cancellation will be reflected as soon as we learn of it.

During bad weather, if you plan to attend a program at one of these sites (e.g., a local bar association, a community college, an agricultural extension service), contact the site or check local news services to find out whether the facility is closed.

Contact information for all course sites is on the Directions pages of our website.

Does PBI offer scholarships? 2017-05-19T22:51:32+00:00

We do. Check our Scholarships & Discounts page for more info.

How can I order PBI publications? 2017-05-19T22:51:32+00:00

There are five easy ways to purchase a PBI publication.

  1. Online via our Course Catalog. Credit card orders only (MasterCard, VISA, or American Express).
  2. Print out, fill in, and fax an order form to 717-796-2348. Credit card orders only (MasterCard, Discover, VISA, or American Express).
  3. Call Customer Service at 717-796-0804, 800-247-4PBI (4724), or 800-932-4637. Credit card orders only (MasterCard, Discover, VISA, or American Express).
  4. Print out, fill in, and mail your order form to PBI, 5080 Ritter Road, Mechanicsburg, PA 17055-6903. Check or credit card orders (MasterCard, Discover, VISA, or American Express).
  5. We display all of our bestsellers in our lobbies in Philadelphia, Mechanicsburg, and Pittsburgh.

Click here for our publication policies.

What qualifies as “distance education”? 2015-02-24T19:36:33+00:00

For purposes of Pennsylvania CLE credits, as of October 2007, distance learning includes CLE credits earned over the Internet (online CLE), by podcast (“CLEtoGo”), by telephone, and by webinar (phone plus Internet).

Can I register multiple people for a course via your online catalog? 2017-05-19T22:51:32+00:00

Our online catalog does not allow for the registration of multiple people for a course. Our Customer Service department will be happy to help you out: call 800-932-4637, or email info@pbi.org.

Can I earn all 12 Pennsylvania CLE credits via distance education? 2015-01-15T14:26:13+00:00

Sorry, no. Pennsylvania lawyers may earn up to 6 credits per year via distance education.

Can I get CLE credit in states other than Pennsylvania via distance learning? 2015-01-15T14:36:31+00:00

Attorneys can use PBI online CLE credits (but not necessarily podcast credits) toward their CLE requirements in these states: Alaska, Colorado, New York, Pennsylvania.

PBI will assist you in applying to the appropriate agency on a course-by-course basis in Delaware and Virginia.

For all other states, our applications are pending. Meanwhile, we will assist you in applying to the appropriate agency on a course-by-course basis.

For further assistance, contact customer service by e-mail at info@pbi.org, or by phone at 1-800-247-4724.

Will I get a “blue form” as proof of my distance learning participation? 2017-05-19T22:51:32+00:00

Once you have completed the seminar, you will be able to print a Certificate of Participation (and receive one by e-mail). It’s not blue, but it’s the functional equivalent of the “blue form” we use at our traditional seminars. It’s your personal record that you took the course. Do NOT send it to the Pennsylvania CLE Board; PBI will report your credits for you within 30 days (same as traditional courses).

I am behind in credits for past years. Can I use distance education credits for earlier years? If so, how many can I use? 2015-01-15T14:29:04+00:00

Yes, you can apply distance education credits that you earn now to earlier years, but no more than 6 credits per year. Note: the CLE board applies credits to prior years as they are earned, regardless of whether they are live or online credits. Contact the CLE Board if you have questions, at (800) 497-2253.

Will PBI report my credits to the CLE Board? 2015-01-15T14:28:14+00:00

Yes. Just as we do for traditional seminars, we will report your completed distance education courses within 30 days. We will also assist attorneys licensed in other jurisdictions, and other professionals, to seek credit for our distance education courses.

Can I carry distance learning credits over to my next compliance period? 2015-01-15T15:20:29+00:00

“Distance Learning” credits can’t be carried forward. BUT the Pennsylvania CLE Board counts your distance credits first—so even if you wait until the last minute to earn them, they count toward your current CLE compliance year. If you have extra regular CLE credits, those will carry forward while your distance credits count this year.

Is there a limit to the number of distance education courses I can take? 2015-01-15T14:30:25+00:00

You can take as many courses as you like, but Pennsylvania lawyers can apply only 6 distance learning credits per year to their 12-credit requirement.

Can I get continuing education credit in other professions for participation in distance learning? 2015-01-15T14:37:37+00:00

At present, none of our online programs is pre-approved for other professions. However, we will be pleased to assist members of other professions in applying for credit for our online programs on a course-by-course basis.

For further assistance, contact customer service by e-mail at info@pbi.org, or by phone at 1-800-247-4724.

Can I get partial credit for a distance learning course I don’t complete? 2015-01-15T14:37:59+00:00

Sorry, no. The system can only give credit when you complete a course.

What are the system requirements for Live Webcasts and CLE On-Demand? 2015-01-15T14:18:01+00:00

For the best viewing experience, ensure your computer meets the requirements listed below.

We recommend a broadband network connection for the most enjoyable experience. You can check your speeds at speedtest.net. We also recommend the latest version of your browser.

System requirements and associated technologies are listed below.

Windows

  • Operating System: Windows XP or newer
  • Browser: Internet Explorer 7.0 or above, Mozilla Firefox 3.4 and above, Google Chrome

Mac

  • Hardware: An Intel Based Mac
  • Operating System: Mac OS 10.6 and above
  • Browser: Safari 4 and above, Mozilla Firefox 3.4 and above, Google Chrome

Linux

  • Browser: Mozilla Firefox 3.4 and above, Google Chrome

iOS

  • iOS version 5 or greater

Android

  • Android version 3 or greater

Flash Browser Plug-in or HTML5-compatible Browser

  • We deliver programs in both Flash and HTML5 formats, so no Flash plug-in is required with access to an HTML5-compatible browser/device
Can I test my system to see if I meet Live Webcast and CLE On-Demand requirements? 2017-05-19T22:51:32+00:00

The button below allows you to test a version of the interface you’ll use to watch programs. This test confirms all of your current settings will allow you to use the functionalities provided. Please navigate through the tabs, checkpoints, and video to ensure all features are working on your computer.

Test Your System
How do I verify Flash is installed? 2015-01-15T13:54:50+00:00

Verify your installation by visiting the Flash installation page.

What Flash self-help support options are available? 2015-02-24T19:37:05+00:00

Adobe offers a full Flash support center on their site where you can search, ask questions, and get answers to all your needs related to Flash. Click here to visit the Adobe Flash support center.

What if I don’t or can’t have Flash installed on my system/device? 2015-01-15T13:56:22+00:00

We deliver in both Flash and HTML5, so no Flash plug-in is required with access to an HTML5-compatible browser/device.

Is my browser HTML5 compatible? 2015-01-15T13:57:00+00:00

Due to the complex nature of HTML5 support, please visit this page to confirm your browser’s HTML5 video and audio compatibility. H.264 video and AAC audio must be supported.

Why aren’t the PDF materials loading? 2015-02-24T19:37:48+00:00

Errors can occur when trying to open larger PDF files directly within the web browser window. Please try the following:

  1. Right-click on the link to the PDF and choose ‘Save Target as’ (Internet Explorer) or ‘Save Link As’ (Firefox)
  2. Choose (and remember) a location to save the file on your computer system
  3. The web browser should indicate once the file has been downloaded and may provide a link to open the file. Alternatively, open ‘My Computer’ and browse to the folder where the file was saved, and open the file
Why do I hear an echo? 2017-05-19T22:51:32+00:00

The most likely cause of an echo is having multiple webcast windows/tabs open. Please check your task bar area (open programs) and your web browser windows/tabs for duplicate running webcast streams and close any extra windows/tabs.

Why is my video/audio constantly buffering? 2015-01-15T13:58:34+00:00

You will need a broadband connection to view this program. We recommend speeds of 500kbps for download and 100kbps for upload. You can check your speeds at speedtest.net.

If you can, plug your computer directly into the internet using an ethernet cord.