One year ago, we reintroduced ourselves alongside a new user-friendly website created to make compliance easier than ever. We took credit reporting to the next level and reached beyond the boundaries of Pennsylvania. Of course, change does not come without growing pains.
Our incredible customer experience team has listened and learned, and today we're bringing you tips and tricks to help you navigate our one-year-old website. We'll also answer some common questions we hear with each passing compliance period. We hope this post proves useful and, as always, our team is on standby to assist you with any queries you may have!
Whether you're looking for the timeliest courses, to manage your CLE subscription, or track your credits, we're here to make sure you stay in control and on time. Consider us your goalkeeper: always watching the field, keeping your information safe, and keeping you in compliance by helping you score those CLE credits!
Search Smarter. Our polished website allows you to search our database with extensive options for filtering. After choosing your format along the top of the page (webcasts, on-demand, in-person events, or e-books), you'll notice a number of dropdown boxes in a column on the left. With these, you can search by practice area, jurisdiction, credit type, difficulty level, and more! Need ethics credits? Click the "Credit Types" filter and check the "Ethics" box to narrow your results. Looking for a specific course? Start typing in the search bar and watch it appear in less than a second!
With smarter searching capabilities, you can be sure to find exactly what you need to make compliance a cinch. To those who have requested the ability to sort by course length: we appreciate your suggestion, and we are working on it!
Your Account. Your account dashboard has everything you need in one place! Here you can access your courses and certificates, submit credits, view purchased webcasts and e-books, update your information, and more. After clicking on a marketing email or heading to the website, always ensure that you sign in before you add courses to your cart so we can ensure you see the correct pricing at checkout.
Frequently Asked Questions. Did you know? If you have a commonly asked question, the answers are right at your fingertips! We have a mini-FAQ available on each of our web pages for webcasts, on-demand, in-person events, and e-books! Simply scroll down or click on "We've got you covered" under "Frequently Asked Questions" to be taken there in an instant.
We understand that sometimes questions can be a bit more complicated and might require someone walking you through a several step process. If that's the case, then you should head to...
The PBI Knowledge Base. Got questions? Our Help Center is your holy grail of answers. It even contains walkthroughs with visual aids provided so you know exactly where to click. For example—wondering how to register for a webcast on our website? Or maybe you're trying to figure out how to submit credit for a webcast once you've completed it? Simply click the arrows for step-by-step instructions on how to do so. The orange circle shows you where or what to click on.
We know attorneys love clarity and efficiency, and our Help Center is the fastest way to get answers—no phone call required!
PBI ProPass. If you want easy access to our entire library of on-demand courses and most live webcasts, look no further than PBI ProPass, our unbeatable CLE Subscription. With ProPass, there is no checkout necessary to access your desired courses, making compliance easier than ever. Questions? We've got you covered. Here are some commonly asked questions to help familiarize you with ProPass. (Pssst...by the way...ProPass subscribers now get 40% off in-person events and 30% off e-books...you're welcome!)
Course Credits. One question we've been getting a lot lately is where to find course credit numbers and why they're not listed right away. This is because they are waiting for approval from individual states via the American Bar Association. Credit hour lengths vary state by state. Our credit reporting has expanded so the process has become a touch more complicated than in the past. Rest assured, we work to get that information out to you as soon as possible! Once we do have them, you can click "Credits" above the "Add to Cart" button on any given course page. This will open up a chart listing the number and type of credits you can earn in each state.
Submitting Feedback. Got an idea for a course? Want to be our next esteemed CLE speaker? Head to the bottom of the page. At the bottom right, you'll spot a form where you can submit your ideas. We welcome your suggestions for our next unforgettable course!
Why should you make PBI your "goalkeeper?" Because being your number one CLE provider is our goal!
Privacy and Security. Why do we have so many requirements when it comes to your password? Because we take safety seriously. In a world of advanced scams and cybercrimes, we want to ensure your account and personal information stays locked down. Using capital letters, numbers, and special characters within a long password will help keep your account secure.
You might also notice a pop-up on our cookies policy mentioning that we collect data. Know that we do so in order to improve your experience and that your data will never be shared or sold.
Multi-Jurisdiction Credit Reporting. Despite having Pennsylvania in our name, we've branched out beyond state borders! PBI now accommodates CLE reporting for a growing number of jurisdictions thanks to our partnership with the American Bar Association. Now you can complete your deadlines in one shot, no matter where you are! We aim to have most courses approved in all contiguous-to-PA states to make it easier for our multi-state licensed PA attorneys. Learn more here.
Accessing Your CLE. Our courses cover the timeliest topics available to keep you ahead of the game. You'll score 90-day access to all purchased content and have easy access to downloaded materials so that you can review pivotal points and re-examine handouts.
Customer Support. In the world of AI, we know how frustrating it can be when all you want to do is simply talk to a human. We may have upgraded our website, but human support is still at the heart of PBI! Our representatives are always ready to help during work hours via the website's pop-up chat window, email, or phone. If you ever need assistance, don't hesitate to reach out! Feel free to message the chat, email [email protected], or call us using one of the numbers at the bottom of this webpage.
Whether you're an attorney, an assistant, an administrator, or a law student, we thank you for choosing us for your CLE needs and hope that our website will make compliance easier than ever! After all, your CLE should work as hard as you do.
