The PHRC’s Complaint and Investigative Process; Everything a Lawyer Needs to Know 2026

Heather Roth joined the PHRC in January of 2013 as the Regional Director for the Harrisburg region. The Harrisburg Regional office serves 36 counties in PA. Roth’s role is to direct and manage the investigative work of the staff as well as to conduct outreach and training for the communities in which the office serves. Prior to this role, Roth spent 15+ years in the field of Human Resources Management. She served in multiple senior manager roles and directed the human resources functions for multi-site and multi-state organizations. As a District Human Resources Manager for The Home Depot, she oversaw the HR operations of eight store locations in Central PA which employed more than 1,000 employees. She also served as a certified management trainer and worked on special employee relations projects throughout the PA/NJ region. As the Manager of Store Support – Human Resources for Ollie’s Bargain Outlet she oversaw the HR functions for 111 stores in 12 states which employed more than 3,000 employees. Roth was instrumental in developing HR policies and documents as well as keeping the organization compliant with state and Federal laws. Roth also served as a Market Area Human Resources Manager for Interstate Waste Services (now Advanced Disposal) overseeing the PA and MD markets. Roth holds a Bachelor of Arts degree from Penn State University where she studied Public Relations. Roth has held professional certifications in human resources since 2004. She obtained her SPHR (Senior Professional in Human Resources) certification from the Human Resource Certification Institute in 2010. Roth was accepted as a member of the Mid Atlantic ADA Leadership Network in 2016. Roth received two awards from the Commonwealth in 2016 including a “Transformation Award” from the Governor’s Office of Innovation and the “Education and Outreach Award” from the Commission for her work in educating the public.

Stephanie Chapman is a Deputy Chief Counsel with the Pennsylvania Human Relations Commission. She has been with the Commission for over 25 years and has worked in a variety of areas including employment, housing, commercial property and public accommodations. She has conducted numerous trainings on a variety of issues including Practice before the PHRC, landlord/tenant law, service/ support animals and fair housing law for groups including PBI, Office of General Counsel, Mid-Penn legal services, local fair housing groups and advisory councils. She received her J.D. from Widener University Commonwealth Law School and her B.A. from the University of Pittsburgh.